Subscription Policy

Overview

We offer subscription options to provide our customers with regular deliveries of their favorite products at a discounted rate. This policy outlines how subscriptions work, including billing, shipping, modifications, and cancellations.

Subscription Benefits

  • Convenience: Receive products automatically based on your chosen frequency.

  • Discounts: Enjoy exclusive savings on subscription orders.

  • Flexibility: Pause, modify, or cancel your subscription anytime within the policy terms.

Subscription Billing

  • Payment Schedule: Payment will be automatically charged to your selected payment method on the scheduled billing date.
  • Order Confirmation: A confirmation email will be sent after each successful payment.
  • Payment Issues: If a payment fails, we will notify you via email, and your subscription may be paused until the payment is resolved.

Subscription Management

  • Modify Subscription: You can update your subscription details, including product type, quantity, frequency, or shipping address, through your account on our website. Changes must be made at least 48 hours before your next billing date to take effect.
  • Pause Subscription: If you have too much product or need a break, you can pause your subscription for up to three months without cancellation.
  • Cancellation Policy: Subscriptions can be canceled anytime after the first billing cycle. Cancelations must be made at least 48 hours before the next billing date to avoid being charged.

Shipping for Subscriptions

  • Shipping Schedule: Subscription orders are processed within 2 business days of billing and shipped according to our standard shipping policy.
  • Shipping Issues: For shipping issues, refer to our Shipping Policy for guidance on non-delivery and damaged items.

Refunds & Returns

  • Refunds: Subscription orders are non-refundable once processed. If you encounter an issue with a subscription product, please contact our Customer Service Team for assistance.
  • Returns: Products received through subscription are subject to our general Return Policy.

Customer Support

For assistance with your subscription, contact our Customer Service Team at customersuccess@texashillcountryoliveco.com or 1-512-607-6512.