Subscription Policy
We offer subscription options to provide our customers with regular deliveries of their favorite products at a discounted rate. This page outlines our subscription benefits, billing, shipping, modifications, cancellations, refunds, and returns to ensure clear and transparent communication.
Subscription Benefits
- Convenience: Receive products automatically based on your chosen frequency.
- Discounts: Enjoy exclusive savings on subscription orders.
- Flexibility: Pause, modify, or cancel your subscription any time within policy terms.
Billing & Payments
- Payment Schedule: Charged automatically on the scheduled billing date.
- Order Confirmation: A confirmation email is sent after each successful payment.
- Payment Issues: If a payment fails, we notify you via email; subscriptions may be paused until resolved.
Subscription Management
- Modify Subscription: Update product type, quantity, frequency, or shipping address in your account at least 48 hours before your next billing date.
- Pause Subscription: Pause your subscription for up to three months without canceling.
- Cancellation: Cancel anytime after the first billing cycle at least 48 hours before renewal to avoid charges. Cancellations made within 48 hours may take one billing cycle to process.
Delivery & Shipping
Subscription orders are processed within 3 business days of billing and shipped via USPS or UPS. Estimated delivery times vary by region (2–10 business days).
- Shipping Costs
- Free domestic shipping for all subscription orders over $65 in the contiguous U.S. Club shipments ($59.95) do not qualify.
- Club shipments shipping rates: $6.95 in-state; $9.95 out-of-state.
- International Shipping
- Calculated at checkout based on destination.
- Shipping Issues
- For non‑delivery or damaged items, please refer to our Shipping Policy.
Auto‑Renewal
Your subscription automatically renews at the end of each billing cycle. We send an email 5 days prior to renewal with details of your upcoming order.
Refunds & Returns
- Refunds: Subscription orders are non‑refundable once processed. Contact Customer Service for issues.
- Returns: Returns are subject to our Return Policy.
Customer Support
For assistance with your subscription, contact our Customer Service Team at customersuccess@texashillcountryoliveco.com or call 1‑512‑607‑6512.
