Privacy Policy

Last updated: 5/30/26

We're Texas Hill Country Olive Co., a family-owned olive farm, mill, and gourmet food company in Dripping Springs, Texas. This policy explains what personal information we collect when you visit our website, shop with us online or in-store, book a tour or event, or interact with our marketing, and what we do with it.

We've tried to write this in plain English. Where we use legal terms, we explain them.

1. Who we are

Texas Hill Country Olive Co. 2530 W Fitzhugh Rd, Dripping Springs, TX 78620 Email: customersuccess@texashillcountryoliveco.com Phone: +1 (512) 607-6512

For privacy questions or requests: customersuccess@texashillcountryoliveco.com (subject line: "Privacy Request")

2. What we collect

We only collect what we need to run our business. Here's the full picture:

You give us directly

• Name, email, phone number, billing and shipping addresses (when you order, sign up for emails, book a tour or private event, or contact support)
• Payment information (processed by our payment providers; we never see or store your full card number)
• Account credentials if you create an account
• Birthdays, anniversaries, or gift recipient info if you provide them
• Product reviews, photos, and survey responses
• Messages you send us by email, chat, phone, or social media

Collected automatically when you visit our site

• Device info (browser type, operating system, screen size)
• IP address and approximate location
• Pages you view, products you click, time spent, referring URL
• Cookie and pixel data (see Section 7)

From third parties

• Order, engagement, and advertising data from social media and search platforms you use to reach us
• Order details from wholesale marketplaces where retailers purchase our products
• Booking information from our tour and private event booking platforms
• Demographic and interest data from our marketing platforms to help us send more relevant emails

We do not knowingly collect sensitive personal data (health info, biometrics, precise geolocation, religious or political beliefs, etc.) and we do not knowingly collect data from children under 13.

3. Why we collect it

We use your information to:

• Process and ship orders, handle returns, and provide customer support
• Run our retail store, tasting room, tours, and private events
• Manage subscriptions, customer accounts, gift purchases, and other programs we offer
• Send order updates, shipping notifications, and other transactional messages
• Send marketing emails and (with your consent) text messages about new products, sales, and events
• Personalize what you see on our site and in our communications
• Detect and prevent fraud, chargebacks, and abuse
• Comply with tax, accounting, and other legal obligations
• Improve our products, website, and overall customer experience

4. The apps and services that touch your data

We rely on trusted third-party platforms to operate our business. Each only receives the information it needs to do its job, and each has its own privacy policy. We share information with the following categories of service providers:

• E-commerce and point-of-sale platforms that power our online store, in-store checkout, and order management
• Payment processors that handle credit card transactions (we don't store full card numbers ourselves)
• Shipping and fulfillment services that pack and deliver your orders
• Email and SMS marketing platforms that send our newsletters, promotions, and (with your consent) text messages
• Subscription management platforms for our olive oil club and recurring orders
• Reviews and loyalty platforms that collect and display product reviews and manage rewards
• Personalization and recommendation tools that tailor your shopping experience
• Customer support and communication tools including our help desk and phone system
• Tour and event booking platforms that manage reservations and private events
• Wholesale marketplaces through which other retailers can purchase our products
• Accounting and tax software for bookkeeping and financial reporting
• Productivity and operations software that supports our day-to-day business operations
• Advertising and analytics platforms (such as Meta, Google, TikTok, and Pinterest) that help us measure performance and reach new customers
• Legal, accounting, and professional advisors when needed
• Government authorities when required by law (subpoenas, tax reporting, etc.)

We don't sell your personal information. When you visit our website, advertising and analytics platforms may receive limited information about your visit through cookies and pixels. See Section 7 for how to control this through your browser and ad platform settings.

5. How long we keep your data

We retain personal information for as long as needed to provide our services, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. When data is no longer needed, we may delete or anonymize it.

You can request deletion of your personal information at any time. See Section 8.

6. How we protect your data

We use industry-standard safeguards including encrypted connections (HTTPS/TLS), access controls, employee training, and reputable hosting and payment providers. Payment card data is handled by PCI-compliant processors; it never touches our own systems. No system is 100% secure, but we take security seriously and respond quickly to any incident.

7. Cookies and tracking

Our website uses cookies and similar technologies (pixels, tags, local storage) to:

• Keep your cart and login working ("strictly necessary")
• Remember your preferences
• Measure how the site performs
• Show you relevant ads on other sites you visit

You can manage cookies through your browser settings. Most browsers let you block or delete cookies. Note that blocking strictly necessary cookies may break parts of the site (like your shopping cart). You can also opt out of interest-based advertising at:

• Digital Advertising Alliance: optout.aboutads.info
• Network Advertising Initiative: optout.networkadvertising.org
• Your Meta ad preferences: facebook.com/adpreferences
• Your Google ad settings: adssettings.google.com

8. Your privacy rights

Regardless of where you live, you can contact us to:

• Access the personal information we have about you
• Correct information that's inaccurate
• Delete your personal information (subject to legal requirements that may require us to retain certain records, like order history for tax purposes)
• Opt out of marketing emails and texts at any time
• Withdraw consent you've previously given

Depending on your state or country of residence, you may have additional rights under applicable privacy laws (such as the Texas Data Privacy and Security Act or Canada's PIPEDA). We'll honor any rights the law gives you.

How to exercise your rights

Email customersuccess@texashillcountryoliveco.com with the subject "Privacy Request" and tell us:

1. What you want to do (access, delete, opt out, etc.)
2. The email address or phone number associated with your account or orders

We'll verify your identity (usually by confirming order details or sending a verification email) and respond within a reasonable time, typically within 45 days. We won't charge you for exercising your rights, and we won't treat you differently for using them.

If we deny your request, you can appeal by replying to our response.

Authorized agents

You can authorize someone to make a privacy request on your behalf. We'll need written proof that you've authorized them, and we may still need to verify your identity directly.

9. Marketing emails and texts

Email: When you sign up for our list, place an order, or check a marketing opt-in box, we'll send you marketing emails. Every email has an unsubscribe link at the bottom. You can also email us to be removed.

Text messages: If you opt in to text marketing (separate from email consent), we'll send you texts about new products, sales, and events. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out of texts won't affect your email subscription or your ability to receive transactional messages about your orders.

We don't share your phone number with third parties for their own marketing purposes.

10. Children's privacy

Our site and products aren't directed at children under 13. We don't knowingly collect personal information from anyone under 13. If you believe your child has given us their information, email us and we'll delete it.

11. Out-of-state and international data transfers

We're based in Texas. If you're shopping with us from Canada or anywhere else, your data will be transferred to and processed in the United States. U.S. privacy laws may differ from those in your country.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top tells you when we last revised it. If we make material changes, we'll update that date to reflect when the changes took effect. We encourage you to review this policy periodically.

13. Contact us

Questions, requests, or complaints? We want to hear from you.

Texas Hill Country Olive Co. Attn: Privacy 2530 W Fitzhugh Rd Dripping Springs, TX 78620 customersuccess@texashillcountryoliveco.com +1 (512) 607-6512