Shipping policy

Shipping & Returns Policy

SHIPPING POLICY

We offer several shipping options, with prices varying based on location and service selected.

We ship to all U.S. states. Your order will ship within approximately 2 business days of placing it. Once shipped, you’ll receive a shipment notification email containing tracking information.

Your order will be shipped via Standard Shipping unless you select an alternative method. Our rates are as follows:

  • Free Shipping over $65 (within contiguous U.S. states) – Estimated arrival: 3-5 business days after order is processed.
  • Under $65:
    • $6.95 flat rate – Standard Shipping (within Texas) – Estimated arrival: 3-5 business days after order is processed.
    • $9.95 flat rate – Standard Shipping (within all other contiguous U.S. states) – Estimated arrival: 3-5 business days after order is processed.
  • Price Varies – Standard Shipping (outside the contiguous U.S.) for orders to Alaska and Hawaii – Estimated arrival: 4-7 business days after order is processed.

Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Address errors or changes may incur additional fees. Please double-check your shipping details before finalizing your order.

Delivery Confirmation
Once a package is marked as delivered by the carrier, it is considered successfully delivered. If you believe a package was not received, please follow the Carrier Follow-Up for Non-Delivery steps outlined below.

If you need assistance with an order, please contact our Customer Service Team at customersuccess@texashillcountryoliveco.com or call 1-512-607-6512.

CARRIER FOLLOW-UP FOR NON-DELIVERY

If your package is marked as delivered but was not received, we recommend taking the following steps based on the carrier used:

For UPS Deliveries:

  1. Confirm the delivery location using the tracking number. UPS often provides GPS delivery coordinates.
  2. Check with neighbors or building management to see if the package was left in a secure location nearby.
  3. Contact UPS Customer Service at 1-800-742-5877 to file a delivery investigation.
  4. If needed, reach out to our Customer Service Team for assistance with the claim process.

For USPS Deliveries:

  1. Verify the delivery location using the tracking number. Check with neighbors or building staff.
  2. Visit your local post office to inquire about the package and provide tracking details.
  3. Contact USPS Customer Service at 1-800-275-8777 or file a missing mail claim at Missing Mail.
  4. Notify our Customer Service Team if additional support is needed.

Please note that investigations may take up to 10 business days for resolution. We will assist you as much as possible but are unable to issue replacements or refunds for packages confirmed as delivered.

Contact Information
For any questions regarding our shipping policy, please contact us at customersuccess@texashillcountryoliveco.com.