Refund policy

Last Updated: May 29, 2026

We stand behind every bottle we send out. If something isn't right with your order, we want to hear about it and make it right.

Because we sell handcrafted food products, our return policy is structured a bit differently than a typical retailer. Here's how it works.

Quick Answers

30 days to request a return or report an issue
Unopened products in original condition are eligible for return
Quality issues, damage, or defects — we'll make it right with a refund or replacement
Refunds processed within 7–10 business days of approval
Questions? customersuccess@texashillcountryoliveco.com or (512) 607-6512

Our Satisfaction Promise

If you're not satisfied with the quality of a product, contact us within 30 days of delivery. We'll work with you to resolve the issue through a refund, replacement, or store credit — evaluated based on the nature of the concern.

We may not be able to resolve every request, but we will always be fair, responsive, and treat you like we'd want to be treated.

Return Eligibility

Eligible for return:

Unopened products in original condition with all packaging intact
Returns initiated within 30 days of delivery
Items purchased directly from texashillcountryoliveco.com

Not eligible for return:

Opened, used, or partially consumed products
Products without original packaging
Final sale or clearance items
Gift cards
Olive Oil Club, Quarterly Club Box, or other subscription products already shipped
Items purchased through third-party retailers, wholesale platforms (Faire, Airgoods), or at events

We may make exceptions to these guidelines at our sole discretion based on the specific circumstances of your order.

Damaged, Defective, or Quality Issues

If your order arrives damaged or you experience a quality issue with a product, contact us within 30 days of delivery at customersuccess@texashillcountryoliveco.com with:

Your order number
Description of the issue
Photos of the product, packaging, and any visible damage

We'll resolve the issue with a replacement, refund, or store credit — typically without requiring you to ship the product back.

For shipping damage specifically, see our Shipping Policy for full details on filing claims.

How to Initiate a Return

Contact us at customersuccess@texashillcountryoliveco.com or (512) 607-6512 with your order number and reason for return.
Receive return instructions. We'll confirm eligibility and provide a Return Authorization Number (RAN) along with return shipping instructions. In some cases, we may resolve your request without requiring a physical return.
Ship the product back using a traceable shipping method, with the RAN clearly noted. Returns sent without prior authorization may not be processed.
Refund processed within 7–10 business days of our receiving and inspecting the returned item.

Refunds

Refunds are issued to the original method of payment.
Original shipping charges are non-refundable (except in cases where we shipped the wrong item or the item arrived damaged).
Return shipping is the customer's responsibility for non-defective returns. We may cover return shipping for damaged, defective, or incorrectly shipped items at our discretion.
Once your refund is processed on our end, please allow 3–10 additional business days for it to appear on your statement, depending on your bank or card issuer.

Exchanges

We're happy to arrange exchanges for damaged, defective, or incorrectly shipped products. Contact us within 30 days of delivery to arrange.

For change-of-mind exchanges on unopened product, follow the standard return process above and place a new order for your preferred item.

Gift Cards

Gift cards are non-refundable and cannot be returned or exchanged for cash. Gift cards never expire and have no associated fees. Lost or stolen gift cards cannot be replaced — please treat them like cash.

Subscriptions & Club Memberships

Our Olive Oil Club, Quarterly Club Box, and other subscription products are designed as recurring memberships with a minimum commitment.

Cancellation:

Subscriptions can be cancelled after the second billing cycle has processed.
Once cancelled, no further shipments or charges will occur.
You can manage, pause, skip, or cancel your subscription at any time through your customer account.

Refunds on shipped subscription orders:

We do not issue refunds on subscription boxes that have already shipped.
If you experience a quality issue or damage with a subscription shipment, our standard quality guarantee applies — contact us within 30 days.

Pausing or skipping:

You may pause or skip an upcoming shipment at any time before it processes through your customer account.

Gift Orders

If you received our product as a gift and need to make a return or report an issue, please contact us with the order number or recipient information. We'll work with you to resolve the issue — refunds for gift orders are typically issued as store credit unless otherwise arranged with the original purchaser.

Wholesale & Third-Party Orders

Orders placed through wholesale platforms (Faire, Airgoods), other retailers, or at private events are governed by the return policies of those platforms or retailers — not by this policy. Please contact the original point of purchase for return requests.

Policy Updates

We may update this Return & Refund Policy from time to time. Changes take effect when posted to this page. The "Last Updated" date at the top reflects the most recent revision.

Contact Us

Texas Hill Country Olive Co. 2530 W. Fitzhugh Rd. Dripping Springs, TX 78620

📞 (512) 607-6512 ✉️ customersuccess@texashillcountryoliveco.com

We respond to all inquiries within 1 business day.